Here at iPack, we know it's important to make our policies on our shipping methods and returns very clear before you start working with us. Below you find all the details you need. If you still have questions however, please do not hesitate to get in touch with us.
We aim to provide fast and effective shipping whenever we can. If you are able to order with us before 10:00am (PST) then we will be able to ship all the items you have ordered on the same day. We ship our orders via different delivery services depending on how quickly you want the order to arrive and which shipping options you have chosen, but in most cases we will use our own delivery trucks.
We always try and get our deliveries to you within 2-5 days, but this may change depending on the delivery options you have chosen or the time of year. If you have placed your order more than 5 days ago, then you are more than welcome to get in touch with us and ask us for an update on its location.
Depending on the delivery options you have chosen, you can also track the location of your package online. This is something you can generally do after one business day of making your order. If you are unable to track your order because of the delivery options you have chosen, you can still get in touch with us and we can give you all the details we have.
If you have items that arrive damaged or not in appropriate conditions, then we understand completely that you will want to return them to us. If you do, then they must be sent back within 30 days of the arrival of your order. They should all be returned in their original packaging and in the condition they were in when they arrived. If you have opened any of the items you have ordered, then we are unable to accept them as returned items. If you are unsure about this policy, then you can get in touch with us and one of our advisers will give you all the details about what to do when you have items you want to return.
If you are returning items to us, then we will credit your account with the amount you have paid us once the items have arrived back at our warehouse and all the contents have been verified. When returning items to us, you will only be able to track its location if you are using a delivery service that offers that option.
If you have missing items in your order, then you can get in touch with us and let us know all the details. Once we have all the information from you about the missing items, we will check on their status with our delivery providers. If we find that your items have been lost, we will either send out your order again or we will credit your account with the amount you have paid us. These two options will depend on your chosen course of action.